FAQ
The shop will open exclusively for Thunderdome attendees on December 13th at 19:00 CET. From then on only pick-up at event will be available.
Unfortunately, we are unable to.
It does sometimes happen that a product becomes unavailable before you have placed your order. This means the last item has just been purchased by someone else and will be automatically deleted from your basket.
After reaching €125,-, select your free shopper in the shopping cart and remember that the shopper bag does not count towards the total value.
We limit purchases to 4 pieces per item per order to prevent resellers from buying in and to make sure everyone has a fair chance to buy Thunderdome merchandise.
Yes you can. The tracking link will be shared in the shipping confirmation email once your order has been shipped.
Unfortunately, merging separate orders is logistically impossible due to our largely automated order process.
During releases, it’s possible that you paid but your order didn’t go through correctly because the stock sold out faster than expected. Don’t worry—your money will be refunded within 1–2 business days, depending on your bank.
Please check your spam
folder and ensure you entered the correct email address without typos
(e.g., "hmail" instead of "gmail" or "yaboo" instead of "yahoo").
Also, check any older email accounts you may use for services like PayPal.
If you’ve received the wrong product please file a return request in the return portal here so our team can find a solution.
Non-EU customers: please reach out to us by email first.
No. Once your order has been placed we can't alter any details to your order afterwards. You can return your order here.
We start processing your order as soon as possible, for this reason we cannot change the address details.
The package will be sent out to the address we received at checkout, so please confirm this before completing your order.
In some cases DHL is able to offer support, so please try contacting their customer support department as well.
Yes, please select "Pick-up at Thunderdome" during check-out.
Netherlands: 1-2 business days
Belgium: 1-2 business days
Germany: 1-2 business days
For all other countries we ship to, click here to see the delivery times per country.
Standard shipping (DHL Parcel)
Netherlands - from €5,90
PostNL briefcase packages (Netherlands only)
€3,50
Final shipping cost will be calculated upon check-out. Possible import taxes are not included.
We ship to the following countries:
- Argentina
- Australia
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Cyprus
- Denmark
- Germany
- Ecuador
- Estonia
- Finland
- France
- Greece
- Great Britain
- Honduras
- Hong Kong
- Hungary
- Ireland
- Iceland
- India
- Italy
- Japan
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Austria
- Peru
- Poland
- Portugal
- Romania
- Singapore
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Turkey
- Uruguay
- United Arab Emirates (UAE)
- United States (US)
- South Africa
- Sweden
- Switzerland
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some orders can be delivered through a briefcase which will be delivered by PostNL for Dutch orders exclusively.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item. We will work to resolve the issue for you as quickly as possible.
We want to sort out any issues with faulty items straight away. As soon as you discover a defect, please file a return request here and select the correct reason of return using your order number and email address that was used during checkout.
NOTE: this only applies to production issues. Items with user damage will not be accepted.
If you have not received your package, please reach out to DHL
Parcel or DHL Express using your tracking link to find out about the progress of your package.
DHL Parcel
DHL Express
If you need additional support, please contact our customer support.
That differs per product. We stock products only once for online and event sales. Any leftover products from events will be added back to the website within a few weeks, so keep an eye on the website for any updates.
Europe returns
In the return portal you can find all available return shipping methods including the cost.
Return portal
Non-EU
For non-EU customers, please request your local delivery service for the current shipping price.
Your order may be canceled if it appears that you are a reseller or if certain items in your order require a unique access code.
When we receive your order the process will automatically start which is why we cannot cancel your order when it has been placed.
Canceling your after it has already been shipped or denying the delivery by the delivery service which results in a return is possible. But the shipping cost will be excluded from the total refund after processing a return.
Please follow the instructions from your chosen method of shipment.
You can follow your shipment via the track & trace link you receive after creating your return. We will send an email once we have a status update on the return process.
We sell a number of products in the webshop that have a different size. As a result, these products must be shipped separately and cannot be packaged and shipped in combination with other products. For this reason, it is not possible to add other products to your order that contain a product with a different size.
In some cases the delivery service is not able to deliver your order. This can be because of incorrect address information or other reasons. Once we receive the package back at our warehouse, we will contact you to make a new arrangement.
Please note that when you enter incorrect address details we may incur additional shipping cost for the next shipment.
To get your unique password, you need a valid personalized Thunderdome 2025 ticket. Contact your main ticket buyer if you haven't purchased the tickets yourself.
The unique access code is only valid once. If it has been shared with someone else, it might have already been used. The code remains valid until you check out.
No, it's restricted to one order per ticket to ensure a fair chance for everyone.
Yes, you can explore and purchase the entire collection during the sale. Quantities at the event will be limited, but additional items from the Thunderdome Original and Monochrome collection will be available at Thunderdome 2025.
Choose your delivery method carefully. If you've accidentally selected the wrong method, contact support. Changes can't be made if the order has been shipped.
If there's no valid shipping method available for your country, select the pick-up method and collect your order at Thunderdome 2025.
Festival opening hours untill 07:00 CET
You can pick up your order at the merchandise pick-up stand during Thunderdome on December 13th between Festival opening hours and 07:00 CET
Please bring your order confirmation email for verification.
All orders can be picked up until 07:00 CET on December 13th.
- For Pick-up: Visit the Return counter at the main merchandise stand to return the item.
- For Shipping: Use this form to initiate the return process.